You are probably wondering how this software can help your business and your bottom line. Well, here are a few reasons:

Customer Service

The long term success of a pet crematorium's business is built on the loyalty of its customers. Whether they be vets or private customers, return business is as important, if not more important than new business.

The Crem Tracker software gives you the tools to massively improve your customer service. It can give you:

• Instant information about a customer and not only their current pet, but also any pets they may have had with you previously. With this information, you can give them a truly personal service.
• Reassurance for your customers that their pet is being treated properly at all times throughout the process. You can tell them who has been dealing with their pet at any stage of the process and exactly where their pet is now.

Not all customers want to use modern technology, but for those that do, we can give them the opportunity to utilise a number of on-line tools, such as:

• The option for customers to monitor their pet's progress throughout the system.
• Tools for your vets to be able to find a customer's pet status on the web or a smart phone.
• Tools for vets to order consumables on-line and have them automatically delivered on the next delivery, even if it is the next day.

Keeping your customers happy and providing a service that is slick, modern and professional will give them confidence in your business, and encourage them to use your services again and recommend you to others.

Time is Money

It's an old cliche but it is true. With this system, you don't have to look up paperwork, trail down to your ash room or your cremation room to answer an enquiry for a customer. The information is always to hand, in an instant.

How many times in a day do you or your staff have to get up and find information for a customer? It may only take a few minutes each time, but that often equates to a big chunk of time over the week. This kind of saving can have a real impact on staff costs, especially at busy times.

Credit Control

One way that this system can help your bottom line from day one is by providing you with credit control tools.

Chasing up poor paying customers is time consuming and expensive. Putting a customer on stop can be difficult, especially when it means communicating this information to all of your staff. If a customer is on stop then the last thing you want is for them to continue to receive your services because of misinformation. Even worse, if they come off stop, you want to continue business as normal without any problems or you could miss out on orders.

With Crem Tracker, you can halt or resume a customer's deliveries at the click of a button. You can be assured that if they have not paid, the delivery report will reflect this and you can even give instructions to your drivers to collect payment on delivery.

If you use Sage 50, the credit control section can integrate with your accounts package. Or if you have more than one crematorium, the system can be set up to instantly sync on-stop status between branches.

Instant and Online Ordering System

With Crem Tracker, your vets can place an order for bags or consumables at the click of a button and they will automatically go onto the next scheduled delivery. If they prefer to order by phone, your staff can enter the order in seconds on the system and they will automatically receive their order the next time you visit. Our stock controls will ensure if they want something that you are running low on, you are given immediate notice to give you the opportunity to order it in.

The easier you make it for them to place an order, the more likely they are to use your services, meaning increased sales.

Staff Management

Do you know who your star employee is? Who cremated the most pets last month? Crem Tracker can tell you who did what, and when.

Customer complaint? Do you want to know who dealt with that pet? This system can give you all the information you need to solve staffing difficulties or to get to the bottom of a false accusation by a customer.

Data Entry Control

How much of a headache is it when a pet or a customer's name is misspelled on a casket? Human error is unavoidable, but Crem Tracker will minimise this as much as possible. There are multiple stages in the process where data that has been entered on the system is checked against the paperwork. If the data is wrong, you can look back and see who entered it, and who checked it as correct.

If you prefer to put the impetus onto your customers to get the data right, you have the option to let your vets enter the customer details for you via a web interface. Then all you have to do then is to check the pet in when it arrives at your crematorium.
COMING SOON - Soon there will be the ability to track each pet using a bar code scanner, watch this space.